GrandCentral 2019-01-23T13:19:19-04:00

Enterprise Service Management

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The power of a modern Enterprise Service Management solution available to all.

Our GrandCentral Platform is ServiceNow®-as-a-Service!

Now you can have a fully functioning Enterprise Service Management platform built on ServiceNow® in a matter of days!

  • ITSM
  • ITOM
  • CSM
  • ITBM
  • End-User Portal & Knowledge Base
  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Password Reset
  • Notifications
  • SLAs
  • Service Catalog
  • On-Call Schedule
  • CMDB
  • KPI Reporting
  • Single Sign-On
  • LDAP Integration
  • Multi-Factor Authentication
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Modern Service Delivery at Your Fingertips

You receive a modern, sleek experience that will empower your users to work better, faster, smarter.

With seamless onboarding built on trusted, repeatable, automated processes, GrandCentral accelerates your journey to modernization by getting you up and running in a matter of days. With our premiere concierge service, you will have a dedicated account advisor to guide you through onboarding and understand your business inside and out.

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The Power of a Modern Enterprise Service Management Solution

GrandCentral is built on ServiceNow, a leader in ITSM, providing reliability, performance, and capability you can trust.

We help companies of all sizes successfully implement service management strategies and operations management.

Experience the power of a Modern Enterprise Service Management solution:
  • Leverage built-in ITIL best practices
  • Align IT investment with Business Goals
  • Get Up and Running Quickly with Out-of-the-Box Functionality
  • Gain control with complete IT service visibility
  • Improve End-User Experience

Transform operations, control costs, increase efficiency, and drive value for your business by delivering Enterprise Service Management on a single, cloud-based platform.

How To Modernize IT Service Management

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1. Consolidate Incident, Problem & Change Management Provide consistency across processes with shared configuration items and service level goals.

2. Simplify Work with Visual Task Boards Use automated routing, drag-and-drop assignments, and integrated collaboration to improve the way teams work together.

3. Drive Action with Service and Asset Awareness Automate discovery of IT services and assets to gain visibility into cost of ownership and get fast resolution.

4. Make Better Decisions with Dashboards and Analytics Use dashboards to get actionable insight into service demand, service level compliance, and other key performance indicators.

5. Provide One Place for Users to Make All IT Requests Request and track services through a single service portal and from any device—creating a consumer-like experience.

6. A Single Cloud System of Record for IT Drive IT efficiencies and reduce costs by consolidating on-premises tools and infrastructure on the ServiceNow Platform.

GrandCentral (ServiceNow®-as-a-Service)

Modern Enterprise Service Management delivery available wherever you are. Power & efficiency in the palm of your hand.

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The MSP Partner Program is here to help you accelerate your business’ growth.  Are you ready?