By Marco LaVecchia, EVP of Sales & GM, MSPWorx A solid service management platform can be a valuable asset for your company – powering your service desks, enabling self-service for your employees/customers and helping to orchestrate business processes. [...]

By Ty Trumbull - Nov 1, 2017, Channel e2e CareWorx launches customized ServiceNow platform to speed mid-market IT Service management (ITSM) deployments. SaaS platform features SolarWinds integration. ServiceNow‘s IT service management (ITSM) platform is in [...]

By Marco LaVecchia, EVP of Sales & GM, MSPWorx Outsourcing your service desk shouldn’t be about replacing your IT staff with lower cost resources (although there will always be companies that look at it this way).  It should be about acknowledging the [...]