ITSM Industry Veteran Piero Chiodo Joins MSPWorx – Former IBM VP to Lead Managed ITSM Business Development
Ottawa, ON – Sept. 19, 2018 – CareWorx is pleased to welcome Piero Chiodo as Senior Vice President of Global Business Development for its IT Service Management (ITSM) division, MSPWorx. Chiodo, a results-oriented ITSM sector veteran with extensive experience in driving global sales and business partnerships, will be responsible for expanding the Managed ITSM business into new sales channels and markets.
Chiodo joins CareWorx after a brief retirement from a 33-year career with IBM, where he served most recently as Vice President – AI & Digital Workplace Services. He successfully managed a multi-billion dollar portfolio with IBM’s Service Desk team that developed, deployed and provided support for a portfolio of End-User IT and Workplace Support Services. His vast experience in bringing end-user service products to mid-sized and enterprise organizations, in orchestration with partners and alliances, will be essential for the expansion of MSPWorx solutions into new markets.
“We are thrilled to have someone of Piero’s caliber join our company,” said CareWorx CEO Mark Scott. “His wealth of sector knowledge coupled with a vast network within the ITSM ecosystem will be instrumental in accelerating our MSPWorx growth strategy. Piero’s passion for providing a superior and cost-competitive end-user service experience matches our own.”
“Piero will be a driving force behind our organization’s growth and development,” says MSPWorx VP and GM, Marco La Vecchia. “His experience will be critical as we expand our Service Desk and prepare to launch our next generation instance of ServiceNow-as-a-Service, Grand Central 2.0.”
MSPWorx pioneers the Managed ITSM model to the mid-market delivering 24×7 Service Desk, GrandCentral ServiceNow-as-a-Service, Remote System Administration and IT Automation. Mid-market service organizations across North America leverage the MSPWorx service management platform to deliver 24×7 support, IT service management, IT automation, security and self-service to end-users. MSPWorx is a division of CareWorx Corporation, a top 50 global managed service provider.