MSPWorx, a Division of CareWorx Fully Managed, Announces Release of GrandCentral 2.0 Enterprise Service Management Platform Built on ServiceNow®

January 23, 2019 – Las Vegas, Nevada at ServiceNow Sales Kick-Off  – MSPWorx, a division of CareWorx Fully Managed, a top-50 global managed service provider and leading ServiceNow® MSP today announced the release of its GrandCentral (GC) 2.0 platform—extending it beyond Managed ITSM which it introduced to the mid-market in 2017. The GC 2.0 Enterprise Service Management release includes deeper Managed ITSM capability and new ServiceNow® modules for ITBM, ITOM, and CSM—all now available in a “fully managed” pay-as-you-grow service model.

“We are excited to bring the next generation in service management to the mid-market, leveraging the undisputed market-leading platform from ServiceNow,” said Mark Scott, CEO of CareWorx Fully Managed. “GrandCentral 2.0 is where Enterprise Service Management (ESM) meets Managed Services!

GrandCentral 2.0 makes the power of a modern Enterprise Service Management solution available to all. With our platform, you can automate workflows, gain real-time visibility, and improve IT productivity by 20% or more. Instead of devoting resources to ongoing maintenance and firefighting, your operational investments can gear-up to innovation. You can accelerate your digital transformation and elevate your service experience by providing consistent end-user services anytime, anywhere. Plus, you will receive the insights you need to continuously improve, while extending service management into other critical business functions.

  • Key features in GC 2.0 include:
    • ITSM – IT Service Management
    • ITOM – IT Operations Management
    • CSM – Customer Service Management
    • ITBM – IT Business Management
    • Asset Management
    • Notifications
    • SLAs
    • KPI Reporting
    • LDAP Integration
    • Multi-Factor Authentication
    • End-User Portal & Knowledge Base
    • Incident, Problem & Change Management
    • Password Reset & Single Sign-On
    • Service Catalog & CMDB

“The success of our Managed ITSM program over the past two years has resulted in us being one of the few actual true MSP offerings available for those mid-enterprises wanting to leverage the power of ServiceNow,” said Marco La Vecchia, EVP & GM of MSPWorx by Fully Managed. “GrandCentral 2.0 takes that success and trust we’ve earned in the ServiceNow ecosystem to a whole new level with ESM!”

MSPWorx will be in full force this week at the ServiceNow Sales Kick-off in Booth #569, and is excited to be hosting a sold-out VIP appreciation party called “We Love ServiceNow” tonight at 10pm in Hakkasan’s Ling Ling Lounge at the MGM Hotel.

Sign-up for a GrandCentral 2.0 demo center webinar at

About MSPWorx by Fully Managed
Enterprise Service Management meets Managed Services!

MSPWorx by Fully Managed is a leading ServiceNow® managed service provider focused on modernizing service delivery by combining Enterprise Service Management with 24×7 Service Desk, IT Automation and Remote ServiceNow Administration. Our GrandCentral platform delivers ServiceNow®-as-a-Service to mid-market organizations at a fraction of the cost through turnkey implementations and sustainable ongoing maintenance from certified system administrators. MSPWorx is a division of CareWorx Fully Managed, a top-50 global managed service provider.

For more information, contact:
Aaron Bradley – VP of Marketing, CareWorx Fully Managed | 613-271-7675 |