January 23, 2019 – Las Vegas, Nevada at ServiceNow Sales Kick-Off – MSPWorx, a division of CareWorx Fully Managed, a top-50 global managed service provider and leading ServiceNow® MSP today announced the release of its GrandCentral (GC) 2.0 platform—extending it beyond Managed ITSM which it introduced to the mid-market in 2017. The GC 2.0 Enterprise Service Management release includes deeper Managed ITSM capability and new ServiceNow® modules for ITBM, ITOM, and CSM—all now available in a “fully managed” pay-as-you-grow service model.
“We are excited to bring the next generation in service management to the mid-market, leveraging the undisputed market-leading platform from ServiceNow,” said Mark Scott, CEO of CareWorx Fully Managed. “GrandCentral 2.0 is where Enterprise Service Management (ESM) meets Managed Services!
SERVICENOW®-AS-A-SERVICE IN DAYS!
GrandCentral 2.0 makes the power of a modern Enterprise Service Management solution available to all. With our platform, you can automate workflows, gain real-time visibility, and improve IT productivity by 20% or more. Instead of devoting resources to ongoing maintenance and firefighting, your operational investments can gear-up to innovation. You can accelerate your digital transformation and elevate your service experience by providing consistent end-user services anytime, anywhere. Plus, you will receive the insights you need to continuously improve, while extending service management into other critical business functions.
- Key features in GC 2.0 include:
• ITSM – IT Service Management
• ITOM – IT Operations Management
• CSM – Customer Service Management
• ITBM – IT Business Management
• Asset Management
• KPI Reporting
• LDAP Integration
• Multi-Factor Authentication
• End-User Portal & Knowledge Base
• Incident, Problem & Change Management
• Password Reset & Single Sign-On
• Service Catalog & CMDB
“The success of our Managed ITSM program over the past two years has resulted in us being one of the few actual true MSP offerings available for those mid-enterprises wanting to leverage the power of ServiceNow,” said Marco La Vecchia, EVP & GM of MSPWorx by Fully Managed. “GrandCentral 2.0 takes that success and trust we’ve earned in the ServiceNow ecosystem to a whole new level with ESM!”
MSPWorx will be in full force this week at the ServiceNow Sales Kick-off in Booth #569, and is excited to be hosting a sold-out VIP appreciation party called “We Love ServiceNow” tonight at 10pm in Hakkasan’s Ling Ling Lounge at the MGM Hotel.
About MSPWorx by Fully Managed
Enterprise Service Management meets Managed Services!
MSPWorx by Fully Managed is a leading ServiceNow® managed service provider focused on modernizing service delivery by combining Enterprise Service Management with 24×7 Service Desk, IT Automation and Remote ServiceNow Administration. Our GrandCentral platform delivers ServiceNow®-as-a-Service to mid-market organizations at a fraction of the cost through turnkey implementations and sustainable ongoing maintenance from certified system administrators. MSPWorx is a division of CareWorx Fully Managed, a top-50 global managed service provider. www.mspworx.com