Webinars 2018-11-13T17:13:56-04:00

Worx Webinars

We would love for you to join us

Customer Talk: Structural Group talks Service Desk with SVP Ryan Vallee
Tuesday November 27th, 11amPST/2pm EST

Join us for a Customer Talks webinar with SVP Technology, Ryan Vallee, as he conducts a candid interview with Joe Kibelbek, from Structural Group, a leading services company supporting a global organization with over 2,000 end-users.

In a very forthright interview, Joe reveals:

  • How his Service Desk was structured a year ago.
  • The pains and challenges of having his technology department of 20 meet the needs of his 2k end-users across the country—with some located in other countries.
  • The lack of team productivity and overall stagnancy of technology growth for the organization when faced with day-to-day internal Service Desk strains.
  • Key considerations he made which provoked him to incorporate MSPWorx’ Service Desk expertise into their level 1 support processes.
  • The pivotal impact that MSPWorx’ Service Desk had on his company, and the positive, conducive work environment it enabled for his staff.
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Modernize While Saving Costs: What IT Management Automation Can Do for You!  (Recorded Webinar)

  1. Do you have full visibility into your IT?
  2. Can you really say you are proactive?
  3. Are you forced to use disparate tools?
  4. Are you still spending time doing things manually?
  5.  Are mundane IT tasks taking you away from bigger projects?

If you answered ‘Yes‘ to at least 2 of these questions you need to watch this webinar!

Stop spending your time fighting fires and become truly proactive while demonstrating true value to your company.  In this webinar you will learn how to:

  • Use drag & drop automation without the need to code
  • Communicate with executives through reporting for service level compliance, expenditure justification, and capacity planning
  • Leverage automation capabilities for manual tasks such as patch, desktop/server maintenance, backup of network configurations
  • Eliminate down time for good while increasing efficiency
  • Optimize and support multi office environments and mobile workers

We have helped many organizations grow without adding additional technical employees. You will be amazed at the powerful monitoring, management, automation platform we will walk you through. Our tool even has built in reporting designed to give you instant ROI.


A Look into IT Service Management (ITSM) Today – Webinar Series (Recorded Webinar)

Join us for our 3 part educational webinar series designed to give you a clear picture of IT Service Management today. We will uncover why you should consider modernizing your service desk, what are key considerations, benefits along with the options currently available on the market. This series will give you a clear understanding of the technology and industry allowing you to be informed to make the right decisions for your organization’s success.

Every attendee will receive coffee on us! We will send every attendee a Starbucks Card.

Part 1: IT Service Management 101: A look at the evolution of ITSM and what it mean
Recorded on Thursday July 27th

This introductory webinar will take a step back and define IT Service Management. Our presenters will educate you on what IT service management means today and review the life cycle of this technology. Like any other technologies things change at light speed, within the ITSM space things are no different.


Part 2: ITSM: Moving Beyond Ticketing & Embracing Change for the Better (Recorded Webinar)

This webinar is the 2nd in our 3 part series that will uncover why IT departments need to embrace change in order to gain efficiencies that come with implementing a modern solution.  Our presenters will show you how a modern ITSM solution can scale to meet your needs not only for today but also tomorrow.


Part 3: IT Service Management “As-a-Service” – the Latest Hype in the ITSM Space (Recorded Webinar)

This third webinar in our series will focus on the revolution of technology as a service wave that is taking place today. More and more technologies are now available as a service, opening the door for organizations of all sizes to gain access to enterprise-level solutions at a lower cost with faster implementation time.


Customer Talk – How We Improved End-User Experience with Service Desk (Recorded Webinar)

Listen to this real-world example to learn how our higher education customer improved their own internal IT team’s day-to-day life while making their end-user experience a priority.


CareWorx: The Power of ITSM – Now You Too Can Have It All! (Recorded Webinar)

If you have looked at Service Now as an ITSM solution but turned away because you couldn’t afford the investment or lacked the expertise to implement the solution, look again….

You can now take advantage of the great technology behind ServiceNow for as little as $1125/month.

At CareWorx, we deliver a managed ServiceNow instance that is deployed as a SaaS offering, so you can have set-up in days at a fraction of the cost! This eliminates the need to hire experts to implement your solution and the added administration and training costs of ownership.

  • Cost effective – quick return on investment
  • Painless and straightforward – easy setup and onboarding
  • Fully Customizable – like putting together Lego blocks.

You can now take advantage of all the features and functions that Fortune 500 companies are leveraging to take their service desk to the next level.

Join our webinar and find out how you can start benefiting from our managed ITSM solution.


CareWorx & Pink Elephant: Business Focused Support: Reducing Unplanned Work & Increasing Customer Value (Recorded Webinar)

Positive customer engagement and building brand loyalty is highly dependent on providing effective and efficient product support. However many organizations struggle to accomplish these goals due to lack of time, resources and the reactive nature of their support processes. In this informative webinar Troy DuMoulin, VP of R&D at Pink Elephant, will describe how the ITIL processes of Incident and Problem Management have different objectives and how both can improve key customer success metrics. As a secondary benefit these two processes working together effectively reduce the percentage of unplanned work enabling your organization to focus on higher value work.

Key takeaways from this webinar include:
•The differences between Incident Management (Service Restoration) and Problem Management (Structured Problem Solving)
•How Incident Management practices can improve your ability to meet customer service level agreements
•How Problem Management reduces overall incident volumes and increases system stability and availability
•How both processes are critical to enable business focused support


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Managed IT Services & Service Desk Solutions

  • Have questions about technology and IT solutions to help support your business?
  • Want to find out more about virtualizing servers or moving to Office 365?
  • Need a data backup/business continuity solution to help protect essential business data?
  • Interested in moving from a break/fix IT model to a proactive, managed IT solution?
  • Is your business protected from spam, viruses and malware?
  • Too many support tickets, not equipped to handle it?
  • High turnover on your helpdesk?
  • Need to offload front-line IT support and allow your team to focus on strategic tasks?

Let CareWorx guide you to the best IT and Service Management solutions for your business.