Service Desk 2018-03-13T12:44:39-04:00

Service Desk

Extend the capabilities of your in-house team with seamless front-line support

MSPWorx Service Desk will improve your customer satisfaction

We live in a world where demands get instant gratification. While end-users want their problems solved instantly, IT departments are trying to do more with less.

To increase customer satisfaction and productivity, organizations must consider their end-user experience and have a plan in place to meet their needs in a seamless effective manner without straining their IT resources.

MSPWorx’s Co-Managed Service Desk gives you the ability to hand off front line technical support and extend the capabilities of your in-house team.

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Service desk video

Service desks are often challenged by a host of difficulties

Some of the common issues our clients faced before implementing Service Desk

  • High turnover causing staff recruitment problems
  • Issues hiring and training along with the strain on HR departments
  • Poorly trained staff and lack of the technical expertise
  • Poor internal customer satisfaction resulting in ineffective resolutions resulting in lost productivity
  • Staff getting sidetracked by end-users resulting in delayed projects

Every organization has unique needs…

Our Co-Managed Service Desk solutions are customizable to your unique needs based on:

  • Service level required
  • Hours of service needed (24×7 available)
  • Support ticket volume
  • Required average speed to handle
  • Language requirements

At MSPWorx we are open to building any customized plan that you require. We take the time to find out about what your Service Desk looks like and uncover challenges that your end users are facing.

servicedesk unique needs
Get More From I.T.

Get more from your IT Department

Improve your return on investment – we complement your existing team so your staff can focus on services with higher ROI.

With MSPWorx Service Desk your IT department can spend their time on other projects and focus on growing your business. Your IT department will have better satisfaction since they are a resource for your organization with many talented people that can better spend their time instead of helping people reset their passwords.

We have the expertise

MSPWorx Service Desk offering is more than just a help desk outsourcing solution.

As a successful IT company, we have the technical knowledge to ensure your end-users receive an exceptional experience.

  • Self-Serve Portal – Wow your customers!!!
  • North American-based support
  • Pay for usage not per user
  • No contract
  • English, French and Spanish agents
  • Phone, chat, email, screen-share
  • Business Day, 24×7 and After-Hours options available
  • Guaranteed Service Level Agreements
mspworx experts

The MSP Partner Program is here to help you accelerate your business’ growth.  Are you ready?