MSPWorx, a Division of CareWorx Fully Managed, Announces Release of GrandCentral 2.0 Enterprise Service Management Platform Built on ServiceNow®
January 23, 2019 – Las Vegas, Nevada at ServiceNow Sales Kick-Off – MSPWorx, a division of CareWorx Fully Managed, a top-50 global managed serv [...]
We Specialize in ITSM
Every organization has unique needs and is at a different stage in their IT development.
We provides the right tools, processes and people to assist in your evolution.
IT Service Management
With GrandCentral, you can now have a fully functioning ESM platform built on ServiceNow in a matter of days.
Even better? Save time and money by leveraging GrandCentral — completely hosted and maintained by us!
- Fraction of the cost
- Set up in days!
- Fully managed
Remote System Administration
Already have ServiceNow?
As your company grows and shifts, your needs change. Unless you have skilled, in-house ServiceNow system admins you might not be getting the most out of your investment.
ServiceNow system admins are expensive and in high demand — which means they can be hard to find and keep.
Let our team of experts customize and tweak the functionality of your instance of ServiceNow. For a monthly fee, our experienced system admins can ensure your platform is operating at peak performance. Our expert developers and consultants can also design and help implement enhancements for your platform — keeping pace with your business as it grows.
Improve your return on investment – we complement your existing team so your staff can focus on services with higher ROI.
MSPWorx Service Desk solutions are customizable to your unique needs based on:
- Service level required
- Hours of service needed (24×7 available)
- Support ticket volume
- Required average speed to handle
- Language requirements
IT Management Automation
Co-managed services allow internal IT departments to extend their capabilities through a partnership approach, leveraging MSPWorx expertise to augment the key areas of service, support and automation they need.
Integrated remote monitoring and management helps increase productivity by automating manual processes and tasks, and most importantly by moving incidents from reactive to proactive.