IT Support
IT Support for Small Businesses in Westchester, NYC and Fairfield County
Fast, friendly help when something breaks, from a team based in New Rochelle.
MSP Worx gives small businesses business IT support that actually picks up: a help desk with real technicians, remote and on-site support, and a 9-minute average response time. Take IT support on its own, or as part of a fully managed plan.
What's included
What our IT support covers
One IT help desk for the everyday problems that slow a small office down, with on-site IT support when a remote fix won't do.
Help desk for everyday issues
Real technicians, Tier 1 to Tier 3, for the problems that stop someone working: logins, slow machines, software that won't open.
Remote support first
Most issues are fixed remotely, because that is the fastest way to get your team back to work.
On-site support when it's needed
When a problem needs hands on hardware, cabling or a network closet, we send a technician to you.
Microsoft 365 and email
Mailboxes, licences, shared calendars, Teams and the security settings behind them.
Devices and printers
Laptops, desktops, phones and the printers and scanners that always seem to break at the worst time.
Network and Wi-Fi
Firewalls, switches, Wi-Fi coverage and the internet connection your office depends on.
Onboarding and offboarding
New starters set up and ready on day one; leavers locked out of every account the same day.
Security basics
Multi-factor authentication, backups that are checked, and the settings that stop the most common attacks.
Response
How fast you get help
Our average response time is 9 minutes. That means a real person is looking at your problem, not an auto-reply telling you a ticket exists. Our hours are Monday to Friday, 8am to 6pm, and your systems are monitored 24/7, so alerts get seen outside office hours too.
Reach us whichever way suits you: call (914) 406-1119, email support@mspworx.com, or use the client support portal to open requests and track them until they're closed. Read more about what a good IT support response time looks like.
Who it's for
Who it is for
Our IT support is built for offices of roughly 5 to 100 people that don't have, or don't want, a full in-house IT team. That might be a professional practice, a growing company or an office whose "IT person" is really someone with another full-time job.
We support businesses across Westchester, New York City, Fairfield County (including Stamford and Greenwich) and Long Island. If you have been searching for "IT support near me" anywhere in that area, we are close enough to come to you when it matters.
Choosing a plan
IT support or fully managed IT?
IT support means help when something breaks or someone needs a hand. Fully managed IT means we own your whole environment and keep it monitored, patched and backed up. IT support only plans are available, so there is no need to move to a full managed plan. Talk to us for terms.
| IT support | Fully managed IT | |
|---|---|---|
| What it covers | Help when something breaks or someone needs a hand | Your whole IT environment, owned and monitored end to end |
| How problems are found | Your team raises a request | 24/7 monitoring catches many issues before anyone notices |
| Planning and upkeep | Fixes and requests as they come in | Patching, backups, security and planning handled continuously |
| Best for | Teams that want reliable help without changing everything | Businesses that want IT taken off their plate completely |
Not sure which fits? Read break-fix vs managed IT, or see what's in fully managed IT.
Areas we serve
Where we provide IT support
We are based in New Rochelle, and provide on-site and remote IT support across the area.
- IT support in New Rochelle
- IT support in White Plains
- IT support in Mount Vernon
- IT support in Yonkers
- IT support in Stamford
- IT support in Westchester County
- IT support in New York City
Further afield? See all the areas we serve.
FAQ
IT support FAQ
More on cost: how our pricing works · what managed IT support costs
Not sure where your IT stands?
Book a free 20-minute check of your security basics, backups, Microsoft 365 and devices, with a short written summary afterwards. No obligation.
Need IT support that picks up?
Book a free consultation, or call us on (914) 406-1119. No pressure, no obligation.